Grievance Redressal

The Local Self-Government Department (LSGD) has established various mechanisms for addressing complaints and grievances related to Grama Panchayats. The major grievance redressal mechanisms currently available are given below:

Major Grievance Redressal Mechanisms

K-SMART Online Portal

K-SMART is an integrated digital platform that brings together various online services of Local Self-Government Institutions. Citizens can submit their complaints and grievances through this online system for appropriate action and redressal.

Link : More Information

Public Grievance Cell – LSGD

Complaints can be submitted through the Public Grievance Cell functioning under the Local Self-Government Department (LSGD).

The Local Self-Government Department has provided dedicated WhatsApp numbers for reporting complaints related to delay in receiving services, corruption, and Malinya Muktha Navakeralam (Waste-Free New Kerala).

WhatsApp Number for reporting delays in services and information related to corruption:
8078066060
Unified WhatsApp Number for submitting complaints related to Malinya Muktha Navakeralam:
9446700800

Ombudsman for Local Self-Government Institutions

The Ombudsman for Local Self-Government Institutions is a state-level statutory authority established to conduct investigations and inquiries into allegations of corruption, maladministration, and irregularities involving elected representatives, including Presidents and other members of the governing bodies of Local Self-Government Institutions, as well as officials and other personnel appointed or transferred to such institutions.

The Ombudsman is empowered to examine such complaints and dispose of them in accordance with the provisions of the relevant Act.

Ombudsman for Local Self-Government Institutions
Safalyam Complex, 4th Floor,
University P.O., Palayam,
Thiruvananthapuram – 34

Phone: Office – 0471-2333542, 0471-2330546, 0484-2430703
Email: ombudsmanlsgi@gmail.com

Tribunal for Local Self-Government Institutions

The Tribunal for Local Self-Government Institutions is responsible for considering and disposing of appeals and revisions against decisions taken by Local Self-Government Institutions.

The Tribunal is headed by a legal expert appointed at the level of a District Judge. The Tribunal is also empowered to give its opinion when the Government refers matters concerning the legality and validity of decisions taken by Local Self-Government Institutions.

A petition against an order must generally be submitted to the Tribunal in Form C within 30 days from the date of the order against which the complaint is made. With the permission of the Tribunal, a petition or amendment may be submitted with a delay of up to one month.

If a petition submitted before a Local Self-Government Institution remains undecided for 60 days, a petition may be submitted before the Tribunal within 90 days.

As other parties may contest the petition, a self-attested copy of the petition along with the relevant documents and, wherever possible, affidavits may be submitted directly to the Tribunal or sent by registered post.

A Demand Draft of ₹50, payable at the Tribunal's Thiruvananthapuram office, should be enclosed with the petition. In addition, a ₹100 Legal Benefit Fund Stamp should be affixed to the petition.

Address:
Tribunal for Local Self-Government Institutions
TRIDA Building, Rehabilitation Block,
Medical College P.O.,
Thiruvananthapuram – 37

Phone: 0471-2478394, 0471-2578449, 9447768394

Chief Minister's Public Grievance Redressal System

The Chief Minister's Public Grievance Redressal System is an online platform for receiving administrative grievances relating to the Government as a whole.

The system enables citizens to submit complaints, track their status, and identify the officers responsible for handling them. It also provides dashboards relating to state services, grievance resolution, and relief fund reports, along with facilities for obtaining public feedback on government services.

The portal aims to make public services more citizen-friendly, accessible, and service-oriented.

Complaints relating to the Local Self-Government Department can also be submitted through this system. Such complaints are forwarded to the concerned department for appropriate action.

Link : More Information Visit Website

Grievance Redressal System of the Minister for Local Self-Government and Excise

This is a grievance redressal system that connects various levels of offices under the Local Self-Government and Excise Departments. Citizens can use the Online Grievance Redressal Portal to submit complaints relating to these departments directly to the Minister.

Complainants will receive SMS notifications regarding each stage and action taken on their complaints, enabling them to track the progress of their grievances.

Link : More Information Visit Website

Vigilance Wing

The LSGD Vigilance Wing, functioning in association with the Secretariat, examines public objections and complaints regarding unauthorised and non-compliant building constructions across the state, as well as irregularities in the files related to such constructions. The Wing conducts inspections and takes appropriate action to ensure effective enforcement against unauthorised building activities.